FAQ

Yes, you can create a PRO account, we will provide you additional discount from the web pricing. For any particular project that requires multiple prints done at the same time and going to one location, please contact us for a quote.

You can select image optimization during checkout process ( on your shopping cart ) , you can select the option to contact you to show you a preview to approve before proceeding to the production.

We always do optimization that will make sense and not change the nature of your image. and if we have a doubt, we always contact you before print !

We always verify and fine-tune the image before printing.

Yes, we always fine tune the image before printing. Therefore, the designer will evaluate the photo. He might contact you if your image needs an optimization service. Which, it might bring in some extra charges between $10 and $20 dollars, depending on the level of edition required.

No, all shipment we send do not have any invoice or value on the box.

Our printing software is using sRGB. We will work with any other colorspace such as CMYK but they will be converted to sRGB

Yes, we offer an optimization service on the shopping cart page.

Yes, we will check quality. And if it's not meeting our standard or something is wrong with the file, we will contact you first before printing. You can also use our image resolution analyzer to check the resolution of your file Available here

We have an online tool that allows you to get your file resolution and printing size suggestion from your image. You can click on this Link.

We do accept JPG, TIF, PSD, PDF, PNG. More information is available in our Image preparation guidelines

We do the printing in Montreal, Canada. We also have logistic facilities within New York state. Orders shipped to Canadian customers are shipped from Montreal, and to US customers from New York state. No importation fees or any local tax for US customers.

It is Free shipping anywhere in USA or Canada where ground shipping is available. But, you can also get an express delivery option that is available while placing the order. The price might vary depending on your canvas size. We also ship internationally, but only prints supplied in rolls. For more information, please check the shipping cost information in the About Us section.

We do ship via AIR shipping to Hawaii, Alaska and Puerto Rico. Our Free shipping only includes ground service. Shipping to these locations requires an upgrade to AIR Express service. Cost is variable based on the size of the package and information is available during the checkout process.

We do ship worldwide any prints can be shipped into a strong tube. It includes Paper prints, Canvas roll prints & murals. Price is available on About us > Shipping info. For any other framed products, we only ship to Canada and USA.

You can log in to your account. Please go to "my account". If you have a guest account. Go to Support -> Track my order and at the bottom of this page, you can enter the email used for your order and your order #.

Since all our products are "custom made", the lead time may vary, you can check our frequently updated "lead time" page here

Our email system may be sending you the tracking number before the shipper is scanning the item. It might take up to 24 hours in some case for some carrier ( such as FedEx ) to scan the box and to activate the tracking, in the meantime, you will see "tracking not found" and it is normal, you can wait 24 hours and if it takes longer, feel free to contact us!

A work of art has a soul or an aura. From this principle, gauging the value of a work of art is, after all, relative and subjective. Several criteria can influence the setting of the price, but these are too subjective to play a decisive role: The working time, the cost of the material, the technique used, the market in which you operate, the visual quality, your career as artist, the quality of the technique, the complexity of the subject Here are some statistics which is not intended to influence you but to be simple indicators. Works sold regularly, we have a wide variety of pricing at the Pictorem gallery. This scale ranges from $20 per impression up to several thousand (price per area). Typically the majority of our artists use a price per dimension (between $2 and $5 per inch / or between $10 and $25 per square foot /) but lately the most common price setting remains a profit percentage on the cost of manufacturing (typically between 75% and 150% profit)

Yes, you will have full access, on your sales history page. It inclues customer name and address, phone and email.

The webpage algorithm will rank all the artwork listing based on Popularity. It can be influenced by the amount of traffic that you bring to your gallery form other medias. However, you can always purchase a Premium Account for more featured artist services.

We do suggest using your best possible original size (without upscaling your image), in JPEG format at the highest quality settings. and please use sRGB as colorspace ( for the best color rending on your online gallery). If you see the loss in quality in the image preview on your online gallery, this is due to the web compression for faster browsing of your online gallery and we will print exactly the file you uploaded without this loss of quality.

To receive your commission, you can always request your payment by clicking on the ‘Ask for payment’ button on the Sales history section on your Account. However, the payments are issued only 30 days after the shipment of the artwork. Afterwards, the payment will be send directly to your PayPal Account.

No, we are using exactly the original file you upload on your account. We don't compress or alter them. We do generate smaller preview images for sale on the website for many reason, but mostly to protect use from copying high resolution image from the website and improve the download speed for an optimal browsing and shopping experience, but the print quality of your photos will not be affected.

No, you can purchase your artwork without the artist commission. In order to access it, first you have to login into your account and on the gallery section, you’ll find a ‘BUY’ button. Once you click you’ll see a different price listing from the regular one.

Our pricing system is simple. You’re the one that set the amount you desire to receive for each sale, and we add the printing cost and we obtain the selling price. The payments of the commission are issued after you made a sell and the order has shipped to the client.

It's possible the website didn't processs them as their file extension was not supported, please make sure to upload files with extension .jpg or .jpeg. Please also make sure your filename only contain alphanumeric caracters. Some special symbol (such as #!*& ) or international caracters ( chinese, arabic ... ) might cause issue during the upload.

We do not make payment by cheque but we do payment via Wire Transfer. The minimum amount is 500$ and we do have a flat fee of 50$. We do not have any minimum amount for any paypal payment.

In order to provide a more accurate and realistic count by human, we changed the way we increment our views. Any page refresh or visit from search engine robots will not be counted (one view/like per location (IP address and per month per artwork).

Your image has to fit a ratio that will correspond to our traditional puzzle print size. (approx 2:3 to 3:4 which is a regular typical digital camera format). If you have a square image or an image too panoramic, the puzzle print option will not be offered.

Yes you can do it! To insert your code, please go to your account, under Artist Profile, go to the bottom of the page and click on "HTML TAGS"

Most probably it's due to the low-resolution image of your artwork. We calculate a minimum resolution for each print, below 100dpi, we don't display the print option.

The public price any visitor see on the website is the retail price, including printing cost and your commission. To get a good example of how much commission you make, you can simply go to your account, your online gallery administration, one each artwork, click on the EYE icon with a $. It will show you a special page display the full price and the commission on each size. Flat price & price per dimension is easy to calculate. The percentage of profit however needs some clarification: Consider the percentage of profit is based on the printing cost, not the retail price As an exemple if an artwork is sold at 300$ on the site and you have 50% profit. Your profit is 100$. Cost is 200$ + 50% margin so 100$ = 300$

It can take up to 24 hours to generate all the preview pictures to be able to sell your art on different mediums. Those images will be generated during the night and available the next morning

We do not make distinction about the size and format. And we try to make it simple, if you set your artwork as a limited edition, we simply mention that this image will be "printed" only x amount of time on various format.

If you plan to place more than one order or you want to use Pictorem for your business or artistic activities, you can open a PRO account.
The PRO account is free, there are no membership entry fees or monthly costs.
The PRO account will give you access to discount from the public pricing on the website and allow you to do blind ship ( Dropship ) and customize your shipment

The PRO Account will give you access to an additional rebate from the price displayed on the website and allows you to do Dropship / private label shipment. You can upload your logo ( to be displayed on packing slip, back of canvases, and on your packaging.

Once you have signed in for the PRO Account the drop ship service is automatically enabled. All orders going to a different address than your billing address will be set as a Drop ship? (No invoice, no mention of Pictorem, your logo).

If you have a PRO account and have your logo uploaded into your account, all orders going to a different address than your billing address will be setup as a Dropship. ( no invoice, no mention of Pictorem, your logo )

We do have different ordering options. We initially suggest to place your first orders on our website to get familiar with the process. Once you accumulated a few orders and if want to automate the process, you can simply contact us to setup an automatic export of your orders ( by text, csv, excel or xml ) that we can grab and process automatically.

Yes, we have recently launched our Shopify integration. However, its still in the early stages we are currently working hard to improve the interface. You can access to it directly from your Shopify Account. You just need to add us to your store as an app.

The initial rebate for reseller is a 15% discount from the public price. This is an additional rebate on top of the lowest price you see online.

You can place the order on the site and during checkout process the rebate is applied.
Based on the number of accumulated orders, we will increase this rebate.

We might increase this rebate percentage based on the number of orders. Make sure to contact us if you plan to do multiple prints for a specific project, exhibition or any quantities done at the same time and going to one location. We could provide you a quote. For more information, please go to Pricing info

You can find the most up to date information on the production lead time of all products on this page

We guarantee that your customer will receive a product free of any production defect or product damage, this include shipping and defect in the printing. We will exchange it or ship a new one. For factors that we don’t control, such as incorrect texts or misspellings, or quality of the image provided, you are responsible for it. Pictorem will always find some way to help you .

The majority of our business is with helping artists and companies to resale prints. We do not have a price list to download and all the pricing is available on our site. This page https://www.pictorem.com/order.html ( click on formats & pricing ) If your business is to make print 1 or a few prints ship to you or customer address at a time ), By creating a PRO account you will start by getting a 15% Discount on every order. Keep in mind our pricing Includes ground shipping in North America! And this is on Top of the current promotion on the site that will never expire for you. This rebate will increase based on the number of accumulated order. If you have a bulk order to place, with many prints to be produced and shipped at the same time. Please contact us and we will provide you a special quote. For more information, please go to Pricing info

We did create a comprehensive kit of all our printing medium. It will provide you a good overview of our material and our print quality. You can order it here: https://www.pictorem.com/samplekit.html If you are working on a large print project and not sure about the result, we encourage you to order a small format first. You can also contact our team prior to ordering a sample as we can put a note to arrange to refund you the sample on the purchase of the larger print.

After uploading your image you will see an option to select the printing area of your image and you will see the option between Gallery wrap: we use your image and extend it to the sides. And Mirroring: we reflect the extremity of your image and reflect it on the side so you are not losing any area in front your canvas / or Solid color.

When you select our premium "wrap" style, 1.5 inch thick wood Frame for your canvas print, we will increase the size of your image by 1.5 inches all around. This way we can wrap the canvas around the frame with the edges of your image. We will however always check to make sure we are not removing a crucial element of your picture.

We process all our images at 300 dpi (PPI) Don't enlarge your image, we will take care of it. We do suggest you send sRGB, the highest quality JPG format.

To know which varnish to choose, it is important to understand the differences between each:

The non-varnished canvas has a stronger texture of the cotton which works very well for paintings.

The matte varnish has a much sleeker finish with a stronger depth in colors, making it more suitable for realistic photographed images (family, landscape, etc.).

The glossy finish is best used for images that are semi-digital (edited images) or digital images, with the glaze of the finish creating a reflection that almost emulates the lighting of a screen.

The silver finish is very special in nature and hence often a hit-and-miss. However, from our experience printing it. We noticed that images that have very strong contrast with prominently darker colors (for example, a picture of space) work very well

Please note: standards vary from clients to clients, hence we cannot guarantee that our opinion will adhere to your liking.

We are using a 410g/m2 fine art Matte Canvas, with a Poly cotton blend, 70% cotton and 30% polyester to provide the best strength and pure white color.

We offer a variety of floating frames for Canvas. You can add it to the shopping cart page. You'll find an option below the description of the item.

Yes it is here
ICC PROFILE / PRO RESOURCES PAGE

We are using a 60 inch HP Pigment ink plotter, so for: Stretched Canvas print: Max size is 100 inches by 54 inches. Canvas print shipped in Roll: Max size is 150 inches by 58 inches. Please note that if you want want even bigger size, we can print your artwork in multiple panels.

We process all our images at 300 dpi (PPI) Don't enlarge your image, we will take care of it. We do suggest you send sRGB, the highest quality JPG format. More information is available in our Image preparation guidelines

We ship worldwide any unframed prints (That be shipped in Roll within a strong mailing tube).

By default, a white border is automatically included on all prints. It's a choice you make during checkout on the shopping cart page. You will have a choice between various extra border size or an exact cut. If you need a specifc width of white border not listed , i would suggest to include a white border to your file and select exact cut on the shopping cart.

All print below approx 8x10 will be sent into a flat protected enveloppe.
For any bigger prints, we will use a strong mailing tube of 3 inch diameters.

Yes, we do ship worldwide any fine art print in roll. Shipping is free within USA and Canada, and for outside North America, you can go to this link for shipping cost information.

Both Acrylic and HD Metal print will provide a very similar high reflection glass effect with vivid colors and come with the same exact mounting options. In some conditions it will be hard to differenciate them! The HD Metal Print will be able to render slightly richer black, brighter white and more saturated colors. This is an advantage if you want to generate a high impact colorful and contrasted result. Max size is 60x40 The Acrylic print will provide very precise and sharp details, and the thickness of the acrylic (1/8 or 3/16 inches) will provide a nice optical depth. And you can reach larger print size up to 96x60. If your image doesn't require to reach extreme color gamut and very high contrast, you will be very fine with acrylic print that still provide very vivid result with a smaller budget.

For the most vibrant impact, our acrylic prints comes with a glossy finished and has glare. Based on customer feedback, the test we have done on non-glare acrylic support didn't render justice to most images due to a lack of color gammut and rendering. We suggest to look for our White Metal Print! It will absorb light and will have no glare and provide a very detailed print and same mounting options as acrylic. ( Go to Formats & Price -> Metal -> White Metal Print - Smooth White )

Yes our Acrylic print is waterproof, we are using UV cured ink technology and this process is water resistant. The only thing you have to note is that the Back Frame mounting option is based on wood and is not guaranteed to last long on a humid environment, we would suggest to use metal pieces stand off as a mounting option or the acrylic sheet only.

For Acrylic print the Max size is 96 inches by 60 inches.

If you select the floating frame mounting, we will simply add black ink on the back of the acrylic to protect the print. There is no extra layers or Sintra. The result will be clean and elegant.

Yes, if you are using a screw with a head or any wall hanging mounting, the back frame system will make your print perfectly parallel to the wall with no leaning. If you see a slight lean forward from the top on some of our example pictures, it's due to the special exhibition hanging system using wire from the top of the wall in our office

If you want to measure where to drill, the standoff is 1 inch from the border, and the standoff size approx. 3/4 inch.

96x60 for Metal Print.

The brushed and white metal are both printed on a brushed aluminum with the printing procedure being the only difference.

In fact, the brushed metal is printed directly on the aluminum with any pale colors showing the metallic texture.

The white metal images are printed with a white ink underneath, so as to not lose any pale colors, creating a matte texture with some slight natural graininess.

Yes our Brushed metal or White metal print is waterproof, we are using UV cured ink technology and this process is water resistant. The only thing you have to note is that the Back Frame mounting option is based on wood and is not guaranteed to last long on a humid environment, we would suggest to use metal pieces stand off as a mounting option or the metal sheet only.

We are using a flatbed printer to print directly on the brushed aluminum surface at 1200dpi. To take advantage of the brushed surface we do not print the white so the white of the picture becomes the reflective brushed metal surface

Yes, we are using UV inkjet, our Brushed Metal Print is water resistant.

We process all our images at 300 dpi (PPI) Don't enlarge your image, we will take care of it. We do suggest you send sRGB, the highest quality JPG format.

No. Our HD Metal Print ChromaLuxe’s unique coating allows prints to be showcased without the need for glass. ChromaLuxe metal prints are scratch resistant, waterproof, can be touched, and are easy to clean.

The White Gloss Metal printing will render your image exactly as you see on your screen, with vibrant colors and bright white print with a Glossy look. The Silver Gloss metal will make the light area of your image silver, we will print on a silver metal sheet so the white portion of your image will shine with metallic and glossy effect, creating an artistic look.

Unlike other photo print media, ChromaLuxe metal prints are easy to clean. The metal prints can be cleaned with a cloth and any all-purpose household cleaner. The cleaner can be sprayed directly on the surface of the print and then wiped with a cloth as needed.

The HD metal is printed with a compressor that heats the ink on a chromaluxe metal creating a smooth finish to showcase a highly-defined image.

ChromaLuxe metal prints were tested by Wilhelm Imaging Research and achieved a permanence rating of more than 60 years using two distinct ink sets. This rating is more than three times better than silver halide photo papers.

Our Back Float Frame mount is about 1 inch thick. So your art, when hanged from the wall will be floating away at 1 inch from the wall.

Both Acrylic and HD Metal print will provide a very similar high reflection glass effect with vivid colors and come with the same exact mounting options. In some conditions it will be hard to differenciate them! The HD Metal Print will be able to render slightly richer black, brighter white and more saturated colors. This is an advantage if you want to generate a high impact colorful and contrasted result. Max size is 60x40 The Acrylic print will provide very precise and sharp details, and the thickness of the acrylic (1/8 or 3/16 inches) will provide a nice optical depth. And you can reach larger print size up to 96x60. If your image doesn't require to reach extreme color gamut and very high contrast, you will be very fine with acrylic print that still provide very vivid result with a smaller budget.

Yes our HD metal print process is waterproof, we are using a chemical sublimation technology and this process is water resistant. The only thing you have to note is that the Back Frame mounting option is based on wood and is not guaranteed to last long on a humid environment, we would suggest to use metal pieces stand off as a mounting option or the metal sheet only.

We typically deliver in strip of between 30 & 45 inches of width for easy installation. but we can adapt the size depending on the project

We are using Professional Grade Custom Vinyl Self-Adhesive Printing with a Canvas texture.

We process all our images at 150 dpi (PPI) Don't enlarge your image, we will take care of it. We do suggest you send sRGB, the highest quality JPG format.

We are using eco-solvent ink, even if we don't guarantee for outdoor usage you can gently clean your mural it with a water based solution. It's also resistant to scratch and fingerprints.

We are using Pigment based Eco-Solvent 4pl 9 colors ink ( C, M, Y, K, Lc, Lm, Lk, Or, Rd ) Nickel-free and a low odour UltraChrome GS3

Thickness is 2mm.

The cover of the optional box is the reflect of the image you printed.

We process all our images at 300 dpi (PPI) Don't enlarge your image, we will take care of it. We do suggest you send sRGB, the highest quality JPG format.

Yes, we do have multiple pricing level:
If you plan to resale Puzzle Print as Drop ship (one print per location, directly to your customer), you can request a PRO account and get discount from the regular price.
If you need a quantity pricing, which means multiple units at once, going to the same location, please contact us and we will provide you a quote.

We also provide you a custom box design for any order over 50 units.

You can select between a pre-assembled Puzzle, laid flat or disassembled inside a retail box. All these options are available during the checkout process. (shopping cart page)

The puzzle box is 11.4" x 8.8" x 2"

We process all our images at 300 dpi (PPI) Don't enlarge your image, we will take care of it. We do suggest you send sRGB, the highest quality JPG format. More information is available in our Image preparation guidelines

We process all our images at 300 dpi (PPI) Don't enlarge your image, we will take care of it. We do suggest you send sRGB, the highest quality JPG format.

Yes if you make a sale from a product generated by the pictorem shopify app, we will get a notification and create the order for you to approve and pay.

The order will have the shipping address set as the same as your shopify order and it will be automatically dropship with no mention on Pictorem and your logo on your packing slip.

Pictorem provides a stand-alone solution to give you the possibility to sell your print reproduction of your art online. We take care of displaying your art online, the listing of your artwork, the online transaction, production and shipping. You receive then from Pictorem the commission that you define when you upload your image to Pictorem.

This is an easy and fast process to be quickly able to sell art online. You can take more energy in promoting your art and we take care of the rest.

Some users who wants to have more flexibility, and customization can create their own website with an e-commerce platform like shopify.

By doing that, the user is responsibal to setup the listing and pricing, charging the customer and placing the order with their suppliers.

Pictorem can export some of the listing generated by our website to Shopify store with some limitation: such as choice of frames & varnish, and highly customizable products such as wall murals can't be sold at this moment.

Once you sell on your own website, the shopify store will send a the order request to our website and we will dropship to your customer.

Pictorem will receive a notification and transmit the order to our system. You will get a notification from us that we have a pending order waiting for payment and confirmation your side. so you can verify if everything is fine with the product, pricing and location for example. Once you feel confortable with the entire proceess and you want to keep this verification. We can automatically bill you and ship the orders. Simply contact us and advise that you want to set the auto-bill Shopify order program.

Our program will be able to export Canvas, Acrylic, Metal, Wood, paper print and even puzzle.

Some highly customized options such as Canvas Varnish optons, or optional decorating frame choices are not available on Shopify.
Also Mural Prints where customer need to define their printing zone is not available yet.